Returns & Refunds

We have a 30 day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unworn and unused.
• Have all original tags attached.
• Be returned in its original packaging where possible.
• Be free from makeup, fake tan, deodorant marks, perfume, pet hair or any other signs of wear.

Proof of purchase is required. SALE items are NON REFUNDABLE

How to start a return

To request a return, please use our Returns Portal.

Please do not send items back without first requesting a return through our portal, as they may not be accepted.

If you have any questions, you can contact us at libaandskye@gmail.com.

Return postage

Customers are responsible for the cost of returning unwanted items unless:

• the item is faulty,
• the wrong item was received, or
• we have made an error with your order.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Faulty, damaged or incorrect items

Please inspect your order as soon as it arrives.

If your item is faulty, damaged or incorrect, contact us as soon as possible so we can resolve the issue.

Non-returnable items

We cannot accept returns for:

• Sale items.
• Gift cards.
• Any item that has been worn, washed or damaged after delivery.

For hygiene reasons, swimwear must be returned with the hygiene liner fully intact. Returns cannot be accepted if the hygiene liner has been removed or if the item shows signs of wear.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact libaandskye@gmail.com.